FREQUENTLY ASKED QUESTIONS
Payments deposited after 9:00 AM will be shipped out the next business day (although we will extend this cut-off time internally as far as possible). We recommend that you send payment the day before you want us to ship your package.
We assume no responsibility for lost orders due to:
- Customer change of address/residence
- Theft after delivery
- The package being rejected upon delivery (by doorman or other)
We no longer use a return address. Packages with incomplete/ incorrect addresses (missing unit #) will be undeliverable by Canada Post and not returned to us. No refunds or replacements will be given for this mistake. PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS. Contact us immediately.
We may email you the tracking number before the package arrives at the Post Office. The tracking number won’t show up as traceable on the Canada Post site until the package is physically scanned in at the first destination. In most cases, trackers will be updated by the end of the business day
Absolutely! All orders placed on our website are sent in a plain box or envelope with nothing written on the outside as to the contents. Shipments are sent via Express Post with a tracking number included.
Orders are processed and shipped out within 24 hours of processing order.
If for any reason your order is not delivered, your order will be replaced with a new shipment.